Hospitality, Travel and Internet Reviews

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What are people saying about your hotel online?

The new era of the internet is here and guest reviews are leading the march. The problem is that people are nine times more likely to post a negative review about your hotel to the internet than they are a positive review. So with so much riding on your internet eputation, it has become increasingly frustrating to hotel management to watch their online reputation depicted inaccurately on many review based websites such as trip advisor, yelp and even Google who is now taking a large slice of the Internet review marketshare.

Our Internal Review System not only allows your hotel to capture reviews from your guests at an accelerated rate, but also allows you to publish these reviews directly to the internet through our content SEO program, and distribution network. This does not prevent people from writing negative reviews about your hotel online, but it does allow you to publish the good reviews resulting in a more accurate representation of overall guest satisfaction on the web.

THE SEARCH ENGINES AND REVIEWS


It use to be that review websites like Trip Advisor, Yelp and Citysearch to name a few controled the internet review space. However, a major shift is under way and it puts Google and the review section of it's maps program in position to take a large bite out of that internet review market share. The name of the program is Google Places. If you are not familiar with Google Places and the impact it will have on your Hotel in the very near future than listen carefully.

Google is a search engine that nearly 90% of people in the world use when connecting to the internet. In fact, you cannot get to Trip Advisor, or any website for that matter without first passing through Google or some other search engine such as Yahoo or Bing. So now that you know that tid bit of information put yourself in the position of the potential guest searching for a hotel for their trip. You log on to Google, you type in a city and the word hotel and Google gives you all the reviews without having to go to a third party review site such as trip advisor. To add a little flavor to the soup...people trust Google since it's not a website but rather a search engine. In fact 90% of people trust Google and this puts Google in a position to dominate the review market in the VERY near future.

 

Trip Advisor CEO and Google Places

Online Travel Market

Travelers will book   1/3 of the worlds travel sales.

Over 80 percent  use other travelers' online reviews  to help them plan trips more efficiently.

Globally, organic search is the most influential marketing channel for OTM.

More than 3 in 4 active travellers cite traveller reviews as influential.

(96.4%) use the Internet to plan their trip.

 

(97.7%)  read other travelers’ online reviews.