In an internet era where social media and mobile applications are now the norm, customers rely on internet reviews moreso now more than ever. Google and other search engines have even changed their entire format to incorporate customer reviews and feedback into their front pages.

Most businesses have systems in place designed to obtain customer feedback after they have already left the business. While this approach is effective many times it is just too late. Statistics show that once a customer leaves your business the chances of them leaving a review decrease 88%.

Add that to another statistic which states that poeple are 9 times more likely to writea negative review about your business than a positive review and you are left with a slow, not so effective feedback process at best. We call these systems phase 2 systems as they should be used in conjunction with a powerful phase 1 system like RPS..

Our RPS system is a phase 1 system as its first point of contact is initiated while customers are still within the 4 walls of your business. This not only accelerates the rate in which feedback is obtained from your customers, but also increases the rate in which you can publish customer feedback to the internet.